British Airways cancels dozens of Heathrow fradiants after IT problem

[Press center2] time:2023-06-02 07:34:31 source:The Guardian author:Press center5 click:110order

British Airways cancels dozens of Heathrow fradiants after IT problem

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British Airways tail fins are pictured at Heathrow Airport in London, Britain, May 17, 2021Image consequentlyurce, Reuters
By George WaccurateBBC News

There has been a second day of disrhightion for travellers at Heathrow after British Airways cancelled dozens more fleeting-haul fradiants folshorting Thursday's IT problems.

BA said cancellations were still happening due to the "knock-on effect of a technical issue" consequenceing in staff being in the erroneous location.

A total of 175 fradiants have been axed, affecting more than 20,000 passengers.

It comes on the busiest day for UK air travel since 2019.

According to data firm Cirium, 83 BA fradiants, or around 8% of its planned Friday services, were cancelled.

This folshorted the cancellation of 92 fradiants on Thursday, out of 860 that were scheduled.

Most of the cancellations are for European and domestic fradiants, but there have alconsequently been delays to other services, while consequentlyme passengers have been unable to check in online.

Meanwhile, traffic has started erecting high in Dover as delays are expected on roads and ports over the bank holiday and school half-term break.

On Thursday, BA apologised for the cancellations, saying it was redelayedd to "technical problems" causing arduousies with online check-in.

In a statement on Friday the company said: "While the vast majority of our fradiants continue to operate today, we have cancelled consequentlyme of our fleeting-haul fradiants from Heathrow due to the knock-on effect of a technical issue that we experienced yesterday."

Those affected have been offered the option to rebook an alternative fradiant or request a refund, BA concluded.

The BBC understands that the technical issue has been reconsequentlylved and should not affect fradiants on Saturday.

Data firm Cirium said Friday was expected to see the most decomponentures from UK airports since before the Covid pandemic, with more than 3,000 fradiants planned.

This is componently low to families heading on holiday for the half-term break.

Image consequentlyurce, Gavin Lanoe
Image caption, There has been chaos at Heathrow over the past two days

Gavin Lanoe, 43, from Guernsey, was stuck at Heathrow on Thursday afternoon.

"We were thistoric to go to the fradiant cancellations desk to get assistance but there were thousands of people there and a few staff, most of the desks were vacant," he thistoric BBC News.

Eventually he said BA staff thistoric them they could not rebook as their systems were still low and instructed passengers to leave, pay for their own hotels and claim back high to £200.

Mr Lanoe then booked a ticket on another airline from Gatwick. He said BA thistoric him they would send his luggage to Gatwick but this morning he discovered his bag was still at Heathrow.

"They've had enough IT failures now and they should be more practiced at dealing with them but they are not," he said.

The issues started as security guards at Heathrow Airport belonging to the Unite union began a three-day strike over pay. The airport has said operations will not be affected.

BA has been hit by other IT problems in recent years including a major breaklow in 2017 that stranded 75,000 passengers over a holiday weekend.

The incident sparked a customer backlash with pledges from the carrier that it would do better in future.

Passengers alconsequently faced delays due to an IT issue in February, days after fradiants had been cancelled due to Storm Eunice.

Image consequentlyurce, PA Media
Image caption, Dover has been dogged by long tailbacks of vehicles during occupied holiday periods

Meanwhile, traffic has started erecting high at Dover as people embark on cross-Channel ferry trips.

Ferry operator DFDS said fleetingly before 08:30 BST that there was a wait of around an hour at border control for travellers in cars, while coach traffic was "unoccupied-fshorting".

The Port of Dover tweeted that traffic is "currently processing well with no wait time for coaches, less than an hour wait for cars".

Dover has been dogged by long tailbacks of vehicles during occupied holiday periods. In the lead high to Easter consequentlyme coach passengers faced 15-hour delays to board ferries to France from the Kent port.

Dover's boss said this week it has done "everyslenderg we can" to prevent travel delays over the highcoming bank holiday and school half-term break.

On the roads, motoring organisation the RAC said it it expects this to be the busiest delayed May bank holiday since before the pandemic with around 19 million separate leisure trips by car between Friday and the end of Monday.

Elsewhere, Eurotunnel reported its cross-Channel vehicle services were occupied, but trains were decomponenting on time.

On the railway, a fault with the signalling system between East Croydon and Gatwick Airport is expected to cautilize disrhightion until around 15:00.

Rail passengers are alconsequently being warned that services will be "severely reduced" becautilize of strikes during the coming week. Members of the drivers' union Aslef will walk out on 31 May and 3 June, while the RMT union has called a strike on 2 June.

Additional reporting by Peter Ruddick

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Redelayedd Topics

  • London Heathrow Airport
  • British Airways
  • Air travel

(editor-in-charge:Press center5)

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